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Customer Service & Sales Specialist II - Columbiana OH - Full-time

Teamwork. Integrity. Dedication.
Together,we make a difference.
AAA is astrong and vibrant member service organization, providing automotive, travel,insurance and financial products/services to millions of members for more than100 years. AAA's reputation and stability, along with new and excitinginnovations, attract dedicated individuals with the talent, drive, technicaland customer service skills needed to grow and expand our membership.
We currentlyhave a full-time, 37.5 hours per week, Customer Service Specialist II opportunity at the Columbiana, Ohio AAA Branch Office for an individual who understands the meaning of ProvidingLegendary Customer Service and is committed to creating Membersfor Life!
The work schedule at the Columbiana AAA branch office is Monday through Friday 9am - 5pm, and Saturday 9am-12noon. Saturdays may occasionally be rotated off.
The hourly rate is in the range of $10.06 - $10.74, based on prior work experience.
Responsibilitiesinclude, but are not limited to:
Provide service to "road-trip" travelers by creating AAA TripTik?? Travel Planners and marked road maps, and provide destination information;
Identify cross-selling opportunities and recommend additional products and services to reach weekly goals;
Provide Notary Services;
Accept payments and provide accurate change and receipts;
Issue passport photos;
Balance & reconcile cash drawer
Qualifiedindividuals will have:
Previous customer-facing service and sales experience;
Excellent interpersonal communication skills;
Good PC/windows & internet skills and familiar with office common office equipment and practices;
Familiarity with U.S. geography, good sense of direction, ability to read road maps;
Current Ohio Notary Commission or ability to obtain and maintain Ohio Notary Commission;
Previous money handling / cashiering experience with ability to make correct change;
Exceptional focus on accuracy and strong attention to detail;
H.S. Diploma or GED
The selectedcandidate will be required to successfully complete pre-employment assessments,background and drug screenings.
We offer full-time employees an outstanding benefit package including: medical, dental and vision coverage; life insurance; FREE AAAPlus membership; paid time off (vacation, personal, holidays, sick days); and a 401k Retirement Savings Plan with a generous match.
Ourcollaborative work environment is focused on creating a LegendaryCustomer Service experience--one which will take us through our secondcentury of fulfilling our members needs whenever and however we can.
AAA is an Equal Opportunity Employer
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